| Course | |||||
|---|---|---|---|---|---|
 | Diversity, Equity and Inclusion We illustrate how to address unconscious bias by building belonging in a healthcare setting. Creating a sense of inclusion and belonging is a skill that can be developed and provides a better, healthier workplace experience for everyone. | ||||
 | Diversity, Equity and Inclusion An overview of Black History Month, its history, and its importance and relevance to our social fabric. | ||||
 | Safety The threat of an active shooter attack is rare but very real. The purpose of this training is to help employees prepare for potential active shooter situations. If you are in harm’s way, you will need to decide rapidly what the safest course of... | ||||
 | Compliance HIPAA violations come in all forms - but a surprisingly large number of expensive missteps start with simple mistakes. Learn why day-to-day behavior can have such a big impact in this area. | ||||
 | Conflict Resolution Effective conflict resolution reduces distraction, increases performance and gives employees confidence that their concerns will be heard, taken seriously, and fairly addressed. This course presents productive ways to manage workplace conflict. | ||||
 | Customer Service To provide employees with education, awareness, skills and strategies in order to interact effectively with difficult or challenging patients. | ||||
 | Customer Service This skill-building microlesson teaches employees and managers the power of positive language and tone by using words that convey optimism, empathy, and respect. The video scene takes place in a retail setting and shows how a sales associate uses... | ||||
 | Workplace Etiquette Develop workplace respect skills to become intentionally respectful. | ||||
 | Cultural Sensitivity Are co-workers allowed to speak languages other than English? And what is this really all about? | ||||
 | Workplace Etiquette With more people working from home than ever, email and other kinds of electronic communication formats are more important than ever. You can upgrade the effectiveness of your email communications by being intentional and using a few small tweaks. |
